So, did you watch Kendall-Jackson president Rick Tigner on CBS’ “Undercover Boss” last night? Pretty good episode, right?
Now that the show’s aired, I can give you a few more details. First, Marcos, the bottling unit guy who moonlights as a DJ did DJ duties along with his son at the company viewing party of the episode on Sunday night and it went great.
Meanwhile, Renee, the truck driver with the colorful vocabulary did not get fired. As you may have seen in the show epilogue, one of the results of his being assigned to work other departments is that he came up with a better way of doing delivery paperwork. Tigner has also gone to truck driver meetings and worked on fixing issues ranging from having a drivers’ rep to simple things like getting locks repaired.
“The thing about the truth is that the truth comes to you in different ways,” Tigner said at the press screening in San Francisco. “What he said that day, he was honestly speaking from his heart. He really felt like he’s out there on his own, and there’s some things that we did need to improve.”
Savannah, the smart tasting room employee, has moved on, so that’s a little bit anti-climactic. Company officials say she left for her own reasons and they were sorry to see her go. Laura, the assistant vineyard manager who was both skilled and patient, is doing well.
Funniest moment of the show was Tigner’s “I Love Lucy” moment on the bottling line. Here’s the clip:
The show tends to focus on individuals, with the good employees being rewarded in the final segment with substantial gifts or bonuses. Which is nice, but a bit limited.
However, show officials say changes also get made company wide as a result of the undercover experience. At KJ, those changes included reinstating the company match to 401K plans and starting Spanish/English classes for employees.
“There’s been a lot of great benefits,” Tigner said.
So, there you have it. An interesting peek into the workings of a wine company.